Outlook Connection Settings

This page shows how to set up Outlook to properly send and receive mail if you are using MAI Computing hosting.
If you need to download mail to multiple devices or reduce your stored mail size, refer to the Mail storage page.

Select your Outlook version


Outlook 2013 and Outlook 2016

  1. Click on the File tab
  2. Make sure the Info section is active and your e-mail account is selected.
  3. Click on the Account Settings button and choose Account Settings...
  4. Make sure you are on the E-mail tab.
    Select your account name then click on the Change... button
  5. Require logon using Secure Password Authentication (SPA) should be unchecked
    Click the More Settings... button.
  6. Select the Outgoing Server tab.
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail server should be filled
  7. Select the Advanced tab.
    • Incoming server (POP3) port number should be 110
    • This server requires an encrypted connection (SSL) should be unchecked
    • Outgoing server (SMTP) port number should be 25
    • Use the following type of encrypted connection should be None
  8. Click OK to close out of the Internet E-mail Settings dialog
    Click the Next > button in the Change Account dialog to automatically test account settings.
  9. If there was no error and you can send and receive mail, you are done.
    Click Finish to complete the changes.

If there is still a problem, contact us and we will assist you in solving the issue.

Outlook 2010

  1. Click on the File tab
  2. Make sure the Info section is active and your e-mail account is selected.
  3. Click on the Account Settings button and choose Account Settings...
  4. Make sure you are on the E-mail tab.
    Select your account name then click on the Change... button
  5. Require logon using Secure Password Authentication (SPA) should be unchecked
    Click the More Settings... button.
  6. Select the Outgoing Server tab.
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail server should be filled
  7. Select the Advanced tab.
    • Incoming server (POP3) port number should be 110
    • This server requires an encrypted connection (SSL) should be unchecked
    • Outgoing server (SMTP) port number should be 25
    • Use the following type of encrypted connection should be None
  8. Click OK to close out of the Internet E-mail Settings dialog
    Click the Next > button in the Change Account dialog to automatically test account settings.
  9. If there was no error and you can send and receive mail, you are done.
    Click Finish to complete the changes.

If there is still a problem, contact us and we will assist you in solving the issue.

Outlook 2007

  1. Go to the Tools menu and select Account Settings...
  2. Make sure you are on the E-mail tab.
    Select your account name then click on the Change... button
  3. Require logon using Secure Password Authentication (SPA) should be unchecked
    Click the More Settings... button.
  4. Select the Outgoing Server tab.
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail server should be filled
  5. Select the Advanced tab.
    • Incoming server (POP3) port number should be 110
    • This server requires an encrypted connection (SSL) should be unchecked
    • Outgoing server (SMTP) port number should be 25
    • Use the following type of encrypted connection should be None
  6. Click OK to close out of the Internet E-mail Settings dialog
    In the Change E-mail Account dialog, click Test Account Settings...
  7. If there was no error and you can send and receive mail, you are done.
    Click Next > then Finish in the Change E-mail Account dialogs.

If there is still a problem, contact us and we will assist you in solving the issue.

Outlook 2003

  1. Go to the Tools menu and select E-mail Accounts...
  2. Make sure View or change existing e-mail accounts is filled
    Click the Next > button.
  3. Select your account name then click on the Change... button
  4. Log on using Secure Password Authentication (SPA) should be unchecked
    Click the More Settings... button.
  5. Select the Outgoing Server tab.
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail server should be filled
  6. Select the Advanced tab.
    • Incoming server (POP3) port number should be 110
    • This server requires an encrypted connection (SSL) should be unchecked
    • Outgoing server (SMTP) port number should be 25
    • This server requires an encrypted connection (SSL) should be unchecked
  7. Click OK to close out of the Internet E-mail Settings dialog
    In the E-mail Accounts dialog, click Test Account Settings...
  8. If there was no error and you can send and receive mail, you are done.
    Click Next > then Finish in the E-mails Accounts dialog to go back to the main screen.

If there is still a problem, contact us and we will assist you in solving the issue.

Outlook 2002 / XP

  1. Go to the Tools menu and select E-mail Accounts...
  2. Make sure View or change existing e-mail accounts is filled
    Click the Next > button.
  3. Select your account name then click on the Change... button
  4. Log on using Secure Password Authentication (SPA) should be unchecked
    Click the More Settings... button.
  5. Select the Outgoing Server tab.
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail server should be filled
  6. Select the Advanced tab.
    • Incoming server (POP3) port number should be 110
    • This server requires an encrypted connection (SSL) should be unchecked
    • Outgoing server (SMTP) port number should be 25
    • This server requires an encrypted connection (SSL) should be unchecked
  7. Click OK to close out of the Internet E-mail Settings dialog
    In the E-mail Accounts dialog, click Test Account Settings...
  8. If there was no error and you can send and receive mail, you are done.
    Click Next > then Finish in the E-mails Accounts dialog to go back to the main screen.

If there is still a problem, contact us and we will assist you in solving the issue.

Outlook Express

  1. Go to the Tools menu and select Accounts...
  2. Select your account name then click on the Properties button
  3. Select the Servers tab.
    • Log on using Secure Password Authentication should be unchecked
    • My server requires authentication should be checked
    Click the Settings button.
  4. Use same settings as my incoming mail server should be filled
    Click OK to close out of the Outgoing Mail Server dialog
  5. Select the Advanced tab.
    • Outgoing mail (SMTP) port number should be 25
    • This server requires a secure connection (SSL) should be unchecked
    • Incoming mail (POP3) port number should be 110
    • This server requires a secure connection (SSL) should be unchecked
  6. Click OK to close out of the Account Properties dialog
    Click Close to close out of the Internet Accounts dialog and go back to the main screen
  7. To test the if the changes had an effect, click the Send/Recv button

If there was no error and you can send and receive mail, you are done.
Otherwise if there is still a problem, contact us and we will assist you in solving the issue.

Outlook 2000

  1. Go to the Tools menu and select Accounts...
  2. Select your account name then click on the Properties button
  3. Select the Servers tab.
    • Log on using Secure Password Authentication should be unchecked
    • My server requires authentication should be checked
    Click the Settings button.
  4. Use same settings as my incoming mail server should be filled
    Click OK to close out of the Outgoing Mail Server dialog
  5. Select the Advanced tab.
    • Outgoing mail (SMTP) port number should be 25
    • This server requires a secure connection (SSL) should be unchecked
    • Incoming mail (POP3) port number should be 110
    • This server requires a secure connection (SSL) should be unchecked
  6. Click OK to close out of the Account Properties dialog
    Click Close to close out of the Internet Accounts dialog and go back to the main screen
  7. To test the if the changes had an effect, click the Send/Receive button

If there was no error and you can send and receive mail, you are done.
Otherwise if there is still a problem, contact us and we will assist you in solving the issue.