Terms and Conditions

General Terms & Conditions of Sale

Title to merchandise described in the attached invoice is to remain the property of MAI Computing, Inc. until payment in full is received. In the event of any action relative to this sale, the customer shall be liable for all costs of collection, including reasonable attorney’s fees, whether at the trial or appellate level, and customer agrees that venue shall be in Summit County, Ohio, USA.

In event that no payment occurs within the terms of the attached invoice, a service charge of 1.5% per month shall be assessed on the unpaid balance overdue. Buyer understands and agrees that the charge is reasonable in light of the anticipated or actual harm, the difficulties of the proof of loss, and the inconvenience of otherwise obtaining adequate remedy from default in payment. All invoices shall be paid in full unless special consideration is given by MAI Computing, Inc. permitting installment payments. Installment payment arrangements will carry finance charges equivalent to a 12% annual rate.

Returned Checks

Customers will be assessed a service charge of $30.00 for each check returned to our bank. MAI Computing, Inc. reserves the right to re-deposit the check and institute a credit hold until the check clears. If the check does not clear upon re-deposit, MAI Computing, Inc. will immediately enact a credit hold and charge the customer’s account an amount equal to 2% of the face amount of the check. Payment will be required via wire transfer or cashiers check within 72 hours, or the account will be placed for collection.

Customers with two or more checks returned in any 60-day period will be put on a cashiers check basis for at least 4 months, at which time the account will be reevaluated.

Return Merchandise Procedures

Before returning any product, you must call or fax a request (MAI Computing RMA Fax Form) to MAI Computing, Inc. RMA department for a Return Merchandise Authorization number. Please be able to provide the following information:

  • Company Name
  • Nature of Problem (specific)
  • Serial Number
  • MAI Computing Customer Account Number
  • Product Number and quantity
  • Invoice Number

Any units received Dead on Arrival must be reported as soon as possible and within 30 days of Invoice Date. Return authorization numbers are valid for 30 days. The RMA number(s) must be prominently displayed on the shipping label of all boxes containing returned goods and not on the box itself. Any product returned without an RMA Number, incomplete and not in resalable condition, or with an RMA Number over 30 days old, will be REFUSED. Therefore, it is very important that the return is inspected by someone with knowledge of the product, before returning it to us, to insure the product is being returned complete and in resalable condition. NON-DEFECTIVE returns will incur a restocking fee of 15% to cover the cost of receiving, inspecting and processing the returned product, unless the situation warrants a waiver by MAI Computing, Inc. Subject to the manufacturers’ warranty, we will replace the defective product returned to us in that 30-day period.

Returned goods must be shipped freight prepaid in their ORIGINAL BOXES AND PACKING MATERIAL, replacements will be shipped freight free if processed properly. We will, upon request, cross-ship product, freight free, subject to credit approval.

Acceptance of Terms and Conditions: Sales by Seller are expressly limited to the terms and conditions contained herein. Any additional or contrary terms and conditions of sale contained in any form of Buyer are rejected.

Warranties: To the extent possible, Seller transfers to Buyer all warranties provided by the manufacturer of the goods. Seller is not responsible for manufacturer warranties. SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS OR THE USE OF THE GOODS OR THE PERFORMANCE OF THE GOODS. SELLER SPECIFICALLY MAKES NO WARRANTY OR MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE.

Remedies: Buyer’s sole remedy will be as provided in any applicable manufacturer’s warranty. Seller will assist the Buyers in making warranty claims and obtaining refunds, as applicable. SELLER WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES ARISING DIRECTLY OR INDIRECTLY AS A RESULT OF THIS TRANSACTION. In the event that Seller agrees to accept a return of goods for reasons other than the defect of such goods, Seller will issue a credit for the returned goods against future purchases. No cash refunds will be made.